It always amazes me the number of businesses who use the Internet without really understanding how it has changed everything in business, not just the bits they find useful. The entire balance of power has been shifting towards information rich customers for years now and one of the things about this shift is that people's tolerance for a company's behaviour when things go wrong has also changed dramatically. It has always been the case that…

From Samizdata.net

Tags: Libertarian, Politics, Liberty, Freedom